The 2021 survey will launch in January.

Understanding and measuring operational performance is critical for effective foodservice management. The annual NACUFS Operating Performance Benchmarking Survey allows you to effectively assess the performance of your dining program over time and compare it to national benchmarks, helping you identify areas of strength and opportunities for improvement.

How does it work?

Data from the responses of participating institutions will be collected and analyzed by Industry Insights, Inc., a professional research firm that specializes in business studies for associations. 

After the completion of the survey, you will receive a comprehensive report that displays your results compared to the aggregated benchmarks from all participating institutions. Data submitted is completely confidential—only you will have access to your institution’s information.

What improvements have been made to the survey?

Based on member feedback, the OPBS team strived to improve this invaluable resource. The improvements made for the 2019 survey were:

What information is provided once the survey is complete?

You will receive important data including:

Why participate?

It’s free. An exclusive benefit of your NACUFS membership, the Operating Performance Benchmarking Survey is offered completely free of charge. Only schools that participate in the survey will receive the results. This survey is only available to institutional members.

It’s convenient. Complete the survey electronically, and submit. It's that simple. 

It’s customized. The report you receive is tailored to your institution’s data alongside the aggregated benchmarks of all participants. For a nominal fee, you can further customize your report with a sub-sampling of comparable data, allowing you to evaluate your performance with that of a specific target group.

Questions can be directed to Shannon McLaughlin at smclaughlin@nacufs.org, or call 517-332-3575.